Questions & Answers

BESPOKE SERVICE

We offer bespoke service. Time frame for a new order is 3-5 weeks. 

USE & CARE | Fur care

* Do not wash the fur or immerse in water. 

* Do not dry-clean the fur. 

* Do not iron the fur.

* Keep it away from fire and excessively hot places. 

* Do not wear it on rainy days. 

* Do not allow direct contact with the skin in to keep the collars clean. 

* Do not wear heavy accessories on the fur. 

* If partly wet, dry it on a cool and aired place.

* Do not use insecticide. 

* Do not use mothballs. 

* Do not spray perfume or cologne on the product as alcohol may cause drying out and induration. 

* For cleaning, send your fur to a cleaning center specialized in fur cleaning.

USE & CARE | Leather care

*Do not wash the leather. 

* Do not allow direct contact with bleach. 

* Do not iron it. 

* Do not use a drying machine. 

* Never keep it in a plastic bag. 

* Always keep it on a coat hanger. 

* If partly wet, dry it on a cool and aired place. 

* Keep it away from fire and excessively hot places. 

* Do not wear it on rainy days. 

* Leather is a natural substance which may have grains, pores and veins. Partial skin discoloration may occur. Thickness of the skin may vary. These are natural and do not indicate manufacturing defects. 

* For cleaning, send your leather to a cleaning center specialized in leather cleaning.

Shipping

You can order any product from our website or Instagram. Please email us with all the information needed (picture, colour, size and any other specific requirements). We aim to respond within 24 hours. Usually the international  shipping for items that are in stock is 2-3 days with our chosen courrier (DHL). For bespoke items it can take up to 5 weeks. For domestic shipping we offer next day delivery.

Return policy

If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange ONLY. (Excludes custom orders which are non-refundable/non-exchangeable). Item must be in it's original packaging and in perfect, unused condition. Item must be returned with all tags attached. Any discounted item is not accepted for exchange. Please note that every sale - is final sale, we do not accept refunds.